Year 2017 , Volume  6, Issue 3, Part 3
1A Conceptual Framework for Citizens Adoption of E-Government
Pages: 1171-1183
Details (763)
The purpose of this study was to investigate underlying constructs that played roles in citizens’ decision to use e-government services. In this study, we discussed each construct and supporting literature that contributes to developing a conceptual model. This study developed a conceptual model that explains the relationship between these constructs and the behavioral intention to use e-government services. The developed conceptual model integrates constructs from the Technology Acceptance Model (perceived ease of use and perceived usefulness), the Unified Theory of Acceptance and Use of Technology model (social influence), and trustworthiness (trust of government and trust of the Internet), with introducing the construct of perceived corruption. The proposition of the conceptual model provided a foundation to further empirical testing for the constructs that influence the adoption of e-government services. Key Words: E-government Adoption, Social Influence, Corruption, Citizen Trust, TAM, UTAUT.
2The Level of Satisfaction of Employees in Financial and Accounting Units in the Jordanian Islamic Banks on the Reality of the Adopted Internal Control System and its Impact on the Performance of Employees/ An Analytical Study
Pages: 1184-1199
Details (669)
The study aimed to identify the level of satisfaction of employees in Islamic banks in Jordan on the methods of preventive and corrective control and their impact on the performance of employees. The study population consisted of 280 employees in financial and accounting units distributed over 3 banks. The questionnaires of the study were distributed on a random sample consisting of (75) employees, by 27% of the total sample size. The researchers used many tests in the study including T-TEST, The one-way analysis of variance (ANOVA) and the simple regression test. The most important results of the study showed that there is a high level of satisfaction of the employees in Jordanian Islamic banks regarding the internal control methods, whether preventive or corrective, and that there is a positive effect of preventive and corrective methods on the performance of employees in Jordanian Islamic banks. Key Words: Internal Control, Preventive Control, Corrective Control, Employee Performance, Jordanian Islamic Banks.
3Quality in Telecommunications Services: Theoretical Contributions and Recommendations for the ITU
Pages: 1200-1215
Details (854)
The purpose of this article is to re-invigorate the understanding about the distinction between perceived and objective quality and their alignment with the concepts of QoE and QoS, in order to contribute to the Questionnaire of the ITU SG12 to be applied to its member countries. Through a review of the literature on the subject and the compatibility of the questionnaire’s constructs in light of the ITU study (2015), it was recommended (a) to adopt a theoretical model that contemplates the phenomenon’s complexity and that would subsidize the survey; (b) the adoption of the ITU study’s theoretical framework (2015) with a clear conceptual differentiation between QoS and QoE for structuring the questionnaire to be implemented in member countries. Key Words: Perceived Quality, Satisfaction, ITU, QoE, QoS.
4An Assessment of Green Quality of Working Life Dimensions: A Study at Public Institutions in Southern Zone State of Malaysia
Pages: 1216-1228
Details (632)
The aim of the study was to assess the perceptions of employees on green quality of working life at the public organizations in Southern Zone State, Malaysia namely as Johor State, Malacca State and Negeri Sembila State. In this study, the Green Quality of Working Life dimensions consists of job satisfaction, salary, supervisory support, social relationship with management and colleagues, training and development, team-based practices and leadership. The number of respondents involved of this study for three states are 520 respondents with overall average rate of response is 83 percent. The findings on the average total score of agreement on Green Quality of Working Life showed that the dimensions of Job satisfaction at Johor State scored the highest with 61 percent, the average total score on Salary showed Negeri Sembilan State scored the highest with 62 percent, the Supervisory Support total average score shows the Malacca State scored the highest with 62 percent. The dimension of The Social Relationship with Management and Colleagues and Training and Development showed that the total average score at Johor State scored the highest with 56 percent for both dimensions whilst the total average score for Team-Based Development dimension, Johor State also scored the highest with 63 percent. The Leadership dimension shows the highest average total score is Negeri Sembilan State with 61 percent. Key Words: Green Quality of Working Life, Job Satisfaction, Training and Development, Team-Based Practices.
5A Study of Quality of Working Life Amongst Employees in Public Institutions in Selangor State, Malaysia
Pages: 1229-1241
Details (597)
The purpose of this study was to gain a better understanding of quality of working life amongst employees in two public institutions in Selangor State, Malaysia that consists of 210 employees. A validated questionnaire was used to collect data from managers. The seven scales was used in the survey namely by the Scale A for job satisfaction, challenge, use of skills and autonomy. Scale B for communication, decision making and job security, Scale C for supervisory support, Scale D for freedom from work related stress, Scale E focused on salary and additional benefits, Scale F is related with the social relationships with work colleagues and management and Scale G for involvement of management in the organizational climate at workplace. The research findings showed that employees have average job challenge. Employees experienced an average dissatisfaction with their communication and also perceived that they are getting a moderate support from supervisors and management and have an average satisfaction social relationship with colleagues and management. Employees are moderate satisfied with their salaries and report average stress at the work place. They want the responsibility given match with the salary, benefits and incentives given by the employer plus the morale support and motivation from employer. Key Words: Quality of Work Life, Job Satisfaction, Job Challenge, Job Involvement, Communication.
6Exploration and Research on Bilingual Teaching of International Trade Major under the Mode of Sino-foreign Cooperative Education
Pages: 1242-1245
Details (572)
Bilingual teaching is an advanced and effective teaching mode for the major of International Economics and Trade especially under the Sino-foreign cooperative education background, which is good for improving students’ professional English ability and intercultural communicative competence, and it also challenges the traditional teaching mode. This paper analyzes the necessity and superiority of bilingual teaching, and points out some detailed useful suggestions to improve the bilingual teaching quality in universities. Key Words: Bilingual Teaching; International Economics and Trade; Sino-Foreign Cooperative Education.
7Impact of Conflict Management Style on Ethical Decision-Making Process: Case Study of Saudi Arabia
Pages: 1246-1261
Details (2595)
Managers in organizations experience many conflicting scenarios that negatively impact the process of decision-making. Assisting these managers to manage conflict with efficacy is crucial to enhance the decision-making process from an ethical perception. So, this aimed to examine the impact of conflict management style on ethical decision-making process using Saudi Arabia as a case study. the study was carried out in Saudi Arabia using a convenient sample of 236 participants. A questionnaire was distributed to the participants. After analyzing the feedbacks in SPSS in the areas of ANOVA, regression and Correlation the results showed that oblige was the main style of conflict used in Saudi Arabia. There was a positive correlation between ethnic identity and the conflict management style under the umbrella of ethical decision-making. The findings are crucial to the contribution of social change as it equips the leaders with information on how to manage conflict and improve decision-making. Key Words: Conflict Management Styles, Ethical Decision-Making.
8Measuring the Extent of Bahraini Banks Implementation of the Balanced Scorecard in Evaluating Employees Performance and the Factors that Affecting It
Pages: 1262-1273
Details (806)
This study aimed to identify the extent of the implementation of balanced scorecard and the factors that affecting it, to achieve the objectives of the study, researchers designed a questionnaire that was distributed to the study sample which consists of employees working in human resources management in Bahraini banks which they are (46) banks. A random sample was selected, which included (20) banks, the questionnaire was distributed to employees in the human resources department in these banks, (112) questionnaires were distributed, (93) returned back, Three found unsuitable for analysis and extraction results, The collected data was analyzed using Statistical package for Social Sciences(SPSS).The study found that Bahraini banks do not hold courses for heads of departments, departmental managers related to the concept of balanced scorecard, which in turn leads to the lack of clarity of this concept, which is reflected negatively on the application of performance evaluation according to Balanced Scorecard, the sample of the study proved that Bahraini banks do not have the technology needed to implement the balanced scorecard. The study recommends that the Bahraini banks shall hold the necessary courses in order to consolidate the concept of Balanced Scorecard, to know its components, and the requirements to implement this concept; Bahraini banks must exploit the technology available to best use to gain the maximum benefit. Key Words: Balanced Scorecard, Performance Measurement.
9Monetary Transmission Mechanism in an Emerging Economy of the Republic of Tajikistan
Pages: 1274-1286
Details (922)
This research examines the channels through which monetary policy variables affect macroeconomic variables in an emerging economy of the Republic of Tajikistan. The Granger Causality testing in VAR framework is employed to examine the effectiveness of transmission channels. Our empirical results revealed that the interest rate lacks the capability to influence aggregate demand and inflation. The dire consequences of low interest-elasticity of income are evident in the form of an ineffective monetary policy in Tajikistan. Monetary transmission does not trigger the growth cycles through real variables because the economy of Tajikistan is plagued with structural deficiencies including inefficient financial markets, lack of financially shrewd intermediaries; low capital formation and a high level of dollarization. Key Words: Monetary Policy, Dollarization, Tajikistan, Monetary Transmission.
10Exploring the Relationship between Job Satisfaction and Turnover Intention among Employees in Hospitality Industry: The Moderating Role of Gender
Pages: 1287-1298
Details (4030)
This study explores the moderating role of gender on job satisfaction and turnover intention, focusing on employees in the hospitality industry. Job satisfaction has become one of the most widely studied topics in research, mainly because of its importance to employees’ psychological condition, which in turn affects customer satisfaction and organizational effectiveness. Job related dissatisfaction can cause employee-turnover intention at the workplace. Hence, needful steps to reduce turnover intention are suggested based on results of the study, which will improve employees’ job satisfaction and turnover intention. Previous research has consistently shown that job satisfaction is negatively associated with employee-turnover intention. However, little research has been conducted on the potential moderating effects of one or more socio-demographic variables on this relationship. The present study proposed to extend the findings of the previous research by exploring the moderating effect of gender on the relationship between job satisfaction and employee-turnover intention. Using individual employees in tourism and food industry as the unit of analysis, the conceptual framework can be used to analyse the moderate effect of the gender on the relationship between job satisfaction and turnover intention in the hospitality industry. Key Words: Turnover Intention, Job Satisfaction, Gender, Hospitality Industry.