Year 2013 , Volume  2, Issue 1, Part 1 1 Understanding Critical Success and Failure Factors of Business Process Reengineering MUHAMMAD NAUMAN HABIB Pages: 1-10 Details (1620) In today?s business world with rapid change and global expansion, the trends are also changing. Companies are shifting from product centered approach to customer oriented approach. Therefore the priorities are also changing and the companies are trying to satisfy their customers to deliver what they want in terms of values. Thus, to meet customer?s need and expectation and to get competitive advantage, a need to change in existent process arises. Companies need to identify the tasks that are unnecessary, causing delay and inefficiency, identification of areas and jobs that can be reengineered with the help of developed and up to date technology. Thus, BPR provides roadmap to achieve organizational goals that results in profit optimization and productivity enhancement. Key Words: Business Process Reengineering, Profit Maximization, Information Technology and organizational structure. 2 Determinants of Consumer Happiness and Its Role in Customer Loyalty SHAHZAD KHAN and MUNTAZIR HUSSAIN Pages: 11-19 Details (1512) Consumer happiness is the important area of research for marketers as happy consumer is the satisfied consumer of a company which generates significant revenue for the company. This research is conducted for the very same reason to find that what are the different factors which make consumer happy. Study identifies different determinants of consumer happiness and checks their influence on student?s happiness. Study selected four private universities. The four universities were Preston University, Cecos University, Abasyn University and City University of Science and Information Technology Peshawar Pakistan. The data collected through a structured self administered questionnaire at 5 point lickert scale from 100 students of above mentioned universities. Study use SPSS 19 for the analysis purpose and conduct descriptive analysis, correlation and multiple regression for the findings. Findings of the study shows that Rationality, situation and culture are the prominent antecedents of consumer happiness which play major role in making consumer happy towards various brand of different firms. Key Word: Consumer Happiness, Rational, Emotions, Customer Value, Customer relationship, Situation and Culture. 3 Determinants of Banks Performance: Viewing Test by Cognitive Mapping Technique A Case of Biat. GAROUI NASSREDDINE, SESSI FATMA and JARBOUI ANIS Pages: 20-36 Details (1327) Determinants of bank performance can be split between those that are internal and those that are external. Internal determinants are also sometimes called microeconomic determinants or inherent performance, while external determinants are variables that reflect economic and legal environment in which the bank operates. This paper investigates the determinants of banks performance in the Tunisian banking .In attempts to identify the determinants in order to provide practical guides for improved profitability performance. In view of our results, size, control and credit quality are the important variables can determine the performance of bank. Key Words: Bank performance, internal determinants, external determinants, cognitive mapping. 4 Determinants of Capital Structure: A Comparative Analysis of Textile, Chemical & Fuel and Energy Sectors of Pakistan (2001-2006) SAMRA KIRAN Pages: 37-47 Details (1313) Using panel data for the period 2001-2006 for the Textile, Fuel and Energy and Chemical sectors from KSE a Fixed Effect model was applied in the study. It has selected six independent variables, which include Size, Profitability, and Growth, Non debt tax shield, Tangibility and earning volatility in order to measure their effect on the leverage ratio. In all the three sectors tangibility variable is highly significant, which favors the Trade-off theory. Size variable does not favor the Trade-off theory. Profitability fails to confirm the pecking order theory and Trade-off theory. Growth variable does not conform to the Agency cost theory in all the three sectors. Earning volatility does not support Bankcurpsy theory and Agency cost theory. Key Words: Debt, Equity, Textile, Chemical, Fuel & Energy and KSE. 5 Determinants of Organizational Justice and its impact on Job Satisfaction. A Pakistan Base Survey KAMRAN IQBAL Pages: 48-56 Details (1684) The aim of this study is to explore the quality, strength and significance of the relationship between three type of justice (Procedural, Distributive and Interactional) job satisfaction and work performance. The study will investigate the relationship in the Pakistani context. Data was collected through questionnaire from the employees of educational institutes working in Pakistan. The results showed that employee?s perception about Procedural and Interactional justice has a great affect on their job satisfaction while in Pakistani context distributive justice do not have significant impact on job satisfaction . This research can be useful for researchers and managers and can also used in making more suitable strategies to increase job satisfaction of employees. Key Words: Job satisfaction, Organizational justice, Procedural justice and Pakistan. 6 Determining Motivation Through Reward (A Study of Palace Continental Hotel) SAQIB SHAHZAD and JEHANZEB Pages: 57-64 Details (1191) Employees in any organization are primarily motivated when their efforts are appreciated in shape of reward. The research was focused to study the impact of reward on motivation of employees. Rewards whether financial or non-financial have played and are still playing a very important role in motivating the employees. With motivated employees the increase in productivity of organization has been greatly expected. The population for the study was all the employees of the Palace Continental Hotel Peshawar (PCHP). The sample size was 75 as these questionnaires were distributed among respondents.75 questionnaire were returned which represented 100% response rate. The findings of the study stated that rewards had significant effect on motivation. The factors of reward i.e. financial reward had insignificant effect on the employees? motivation while non-financial reward had significant effect on the employees? motivation. The second Hypothesis of the study was rejected while first and third hypothesis were accepted. Keywords: Motivation, Rewards, Financial Rewards, Non-financial Rewards, Productivity.